SOC 2020 code 7211
7211: Call and contact centre occupations
The Home Office's example job titles for this code: • Call centre agent • Call centre operator • Customer service adviser (call centre) • Customer service operator.
Read from GOV.UK on 26 October 2026, a page the Home Office last updated on 8 October 2026.
United Kingdom
Where this code sits in Appendix Skilled Occupations
Table 6: SOC 2020 occupation codes which are not eligible for the Skilled Worker, Global Business Mobility or Scale-up routes
Each box is one table on GOV.UK's Appendix Skilled Occupations, with the Home Office's own heading for it and this row's figures as published. The heading says what the table is for; the rules on who can use which table are in Appendix Skilled Worker.
Ireland
The same code on the Irish lists
Ireland's lists use the earlier SOC 2010 numbering. For most trades the code is the same in both; where it is not, use the Irish permit check and type the job instead.
Occupation code 7211, Call and contact centre occupations.
On the Ineligible Occupations List, with exceptions
DETE's wording for this row:
7211 Call and contact centre occupations
with the exception of employment of a person fluent in the official language of a State which is not a member of the EEA and is not an official language of an EEA state, where the employment is supported by an enterprise development agency and is in— / a customer service and sales role with relevant product knowledge, / a specialist online digital marketing and sales role, or / a specialist language support and technical sales support role
From DETE's Ineligible Occupations List.
DETE makes exceptions to this row. If the role or the candidate fits one of them, it is not ineligible.
DETE: "Ineligible occupations are those with evidence suggesting there are sufficient Irish and EEA workers to fill such vacancies. Employment permits are not granted for these occupations."
Checked against DETE's lists, last downloaded 27 October 2026. The occupation code is our reading of the job title. Not sure it fits? A member of our team will get back to you.
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